What they say about themselves:
Hera Management Services is committed to offering comprehensive and flexible residential management services. We combine the latest technology with an understanding of how people and communities play a vital role in good property management. Clients can then tailor our services to their individual requirements, to ensure they get the right package for them. Whether you’re a landlord looking for residential block management, or a single property owner looking for high quality lettings, we can offer a bespoke service at very competitive rates.
When it comes to block management, we are happy to do as much or as little as you choose. We will work with you to make sure you receive the service you want, at the right price - taking away the worries of everyday management. If you’re looking for us to handle lettings, we have long term relationships with property advertisers and we know the best places to list your property to secure the most suitable tenants.
We offer a transparent service with no hidden costs and our dedicated team will always be available to answer any queries. Being part of the Swan group of companies means our clients know that they are in a safe and secure pair of hands - our parent company is regulated by the Homes & Communities Agency (HCA) and we are a licensed ARLA agent, so you can rest assured that we meet the best practice code of conduct in the management of property.
Whilst we are happy to work with properties of all ages, if you are developing a site we like to be involved at the earliest possible stage. This means we can offer our experienced guidance and advice on future management of the buildings, including advice on finishes, security and suitable materials that avoid expensive maintenance fees in later years, so your purchasers can benefit from well-designed future management.
As an ISO 14001 accredited organisation, we try to minimise the use of paper. We communicate through phone, emails, e-shots and e-newsletters to residents. Lessees have 24/7 access to our online portal to view their rent service charge accounts, request maintenance, view invoices and see what is happening in their development. We also hold resident meetings at least once per year.
Swan New Homes, Higgins Group Plc & Hills Partnership
Role: Managing Director
Profile: With over 20 years’ experience in Social Housing, Suzanne is a member of ARLA and a registered Prince2 practitioner.
Role: Head of Property Management
Profile: Chris has over 12 years’ experience in property management. Prior to that he spent 24 years in the Royal Navy. Chris is a member of the Institute of Residential Property Management and holds AssocRICS status.
Role: Senior Property Manager
Profile: With experience in social housing, Laura is a member of ARLA and holds a postgraduate certificate from the Chartered Institute of Housing.
Role: Property Accountant
Profile: With many years’ experience working with landlords, Janis is a Fellow of the International Association of Bookkeepers.
Role: New Business Executive
Profile: Has 13 years property experience in block management, lettings, marketing and new business generation.