Why blocks need specialist knowledge

Our story began in  1989 when Deacon Insurance Brokers first opened its doors for business. iPads, tablets, smart phones and even Facebook hadn’t been invented. However did we manage?
 
Fast forward almost three decades and it’s not just the world around us that has changed… a lot! Based in Bournemouth since 1990, Deacon is one of the country’s longest established property brokers specialising  in buildings insurance for flats and apartments, often referred to as ‘block’ insurance. We offer a range of allied products too, such as director and officers liability, terrorism cover and estate management, including private roads.  
 
More recently, we’ve added let property to our portfolio, providing cover for professional landlords as well as buy-to-let investors. 
 
We are trusted to insure more than £14bn pounds worth of property, ranging from just two flats in a converted property to more than 200 in a purpose built block, and 9 out of 10 customers renew their policies with Deacon every year.
 
For insurance purposes, blocks of flats are considered commercial property. And it takes specialist knowledge and experience to navigate the often complex property insurance market to find an appropriate level of cover at a sensible price.
 
We employ more than 50 talented individuals who work with our panel of insurers, including LV, Zurich, XL Catlin, NIG and Covea, to find you the right level of cover. We insure property of standard and nonstandard construction, as well as conversions and listed buildings – blocks of flats really do come in all shapes and sizes.
 
Our skilled specialists draw on their extensive experience to find you a competitive price and, should the worst happen, our award-winning in-house claims team is here to help guide you step-by-step through the claims process. 
 
We were awarded Broker Claims Team of the Year 2016 by Insurance Times Magazine and, for the past two years, our customers and peers have voted us Block Insurer of the Year at the Property Management Awards, hosted by News on the Block.  As part of Arthur J. Gallagher, one of the biggest insurance brokers in the world, recognised by the Ethisphere Institute as one of the World’s Most Ethical Companies for the sixth consecutive year this year, we harness market insights to help simplify and enhance insurance
cover – innovatively and cost effectively.
 
But while the world around us and Deacon have changed a lot over the years our mission has never faltered:  to work with our insurers to ensure our clients are protected from both the expected and unexpected.   
 
Jan Goodchild is Acquisition  Marketing Manager, Deacon Insurance

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