In its latest Customer Service Excellence assessment Clear Building Management has been awarded Compliance Plus status, putting the company among the elite and “setting the standard other services providers can strive for”.
Customer Service Excellence is a Cabinet Office award that tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
The standard also places emphasis on developing customer insight, understanding users’ experiences and robust measurement of service satisfaction.
In commenting on the decision to award ‘Compliance Plus’ to Clear, the assessor highlighted that the company had “demonstrated innovation and is delivering services that are beneficial to customers and are over and above their expectations.”
Ian Hollins, founding director of Clear Building Management commented:
“I am delighted that we have been recognised with ‘Compliance Plus’. It is proof again that, even in difficult times, we can still lead the field and provide excellent service to our RMC directors, leaseholders and residents.
“Clear Building Management first gained the Customer Service Excellence award in 2016, making us the first managing agent to secure the standard, and we’ve been committed to going above and beyond its requirements each year.
“We are proud to be one of the most trusted brands in property management.”
Clear Building Management is a managing agent based in central Manchester and works with RMC directors and leaseholders across the Midlands and North West.