Prime Property Management

Putting Leaseholders in Control Across London and the South East

Who We Are

Prime Property Management was founded in 2012 by Stephen Wiles after his own experience as a leaseholder highlighted just how frustrating property management can be when communication breaks down, costs aren’t explained clearly, and residents feel removed from decisions about their own homes.

Rather than accept that as the norm, Stephen set out to build something different, a managing agent designed around a simple principle: leaseholders should be informed, involved and in control of their buildings wherever possible.

More than a decade on, Prime has grown from a small start-up into an established, multi-office operation with seven specialist departments and a portfolio spanning South East London, Greater London and beyond. While the company has expanded, the approach has remained deliberately hands on, with Stephen still actively involved in shaping the business and supporting the team.

At the heart of Prime is a belief that property management is not just about buildings, but about people. Homes matter. So does trust. And trust is built through clear communication, consistency, and being honest when things don’t go perfectly, because like any service business, we don’t always get everything right. What matters is how we respond when that happens.

We also recognise that leaseholders want more than updates; they want understanding, visibility and a meaningful voice in how their buildings are run. That belief underpins everything we do and is reflected in our company values:

• We care like a homeowner

• We get stuff done

• We thrive together

• We think ahead

We use these values to help guide us make decisions everyday.

Importantly, we have always been strong advocates for leaseholder rights, striving towards our vision of delivering fair, safe and quality living for all. We believe residents should have access to clear information, fair representation, and the opportunity to take an active role in decisions that affect their homes. Whether supporting established management structures or helping leaseholders navigate complex legal frameworks, our role is to provide clarity, structure and support.

What We Do

Prime provides full service leasehold block management for residential developments of all sizes. Our role is to help buildings operate smoothly, remain compliant with evolving legislation, and ensure residents feel confident in how their homes are being managed.

Our structure includes seven specialist departments covering property management, finance, major works, legal services, administration and insurance, operations, and client relations. This allows us to combine specialist expertise with a joined up, responsive service.

Leaseholder empowerment is central to our approach. Our in-house legal team has extensive experience supporting Right to Manage (RTM) companies, Resident Management Companies (RMCs), and leaseholders seeking greater involvement in the management of their buildings. We understand the complexity of these processes and the importance of getting them right, particularly in an environment where regulation continues to evolve.

Our services include:

• Day-to-day property and estate management

• Service charge budgeting, collection and financial reporting

• Major works planning and project management

• Building maintenance and contractor coordination

• Buildings insurance procurement and claims support

• Right to Manage (RTM) and Resident Management Company (RMC) support

• Conveyancing assistance and leasehold guidance

• Lease extensions and freehold acquisitions

• Statutory compliance and building safety management

• High Rise Building (HRB) expertise and assisting with compliance

• ACM cladding remediation and government funding applications

• 24-hour emergency support, managed in house by experienced staff

The property sector continues to face significant change, particularly around building safety. Our focus is on helping clients navigate these challenges in a practical, informed and steady way, ensuring buildings remain safe, compliant and well managed.

How We Work

At its core, good property management comes down to communication and accountability. Residents want to know their concerns are being heard, directors need accurate information to make decisions, and everyone benefits from clarity on what is happening and why.

Each development is assigned a dedicated property manager supported by specialist teams across the business. This means clients have a clear point of contact, but also access to wider expertise whenever it is needed. Our dedicated property managers schedule regular client briefings to ensure our clients are kept up to date. 

We are also realistic about the nature of property management, not every issue has an immediate fix, and some require coordination, prioritisation and time. What we commit to is transparency: explaining what is happening, what actions are being taken, and what comes next.

Financial transparency is central to our service. Through our cloud based systems, directors and leaseholders can access financial information including income and expenditure reports, invoices, bank statements and supporting documentation.

Our online portal also provides access to key building documents such as service charge statements, budgets, accounts, insurance certificates and risk assessments. This ensures residents are not left in the dark and can see how decisions are made and funds are allocated.

We are independent, meaning we are not tied to in house contractor networks. Instead, we appoint trusted local contractors based on quality, reliability and value. We also welcome recommendations from residents, provided they meet insurance and qualification standards.

Technology supports efficiency, but property management remains fundamentally human. Buildings are lived in, and every decision has an impact on the people who call them home.

Caring Like a Homeowner

Our first value, care like a homeowner, shapes how we approach every building we manage.

It means thinking beyond the immediate task and considering long term outcomes. It means treating service charge money with the same care we would expect if it were our own. And it means remembering that behind every block, every invoice and every project are people who care deeply about where they live.

It also means listening. Residents are not passive recipients of a service; they are stakeholders with lived experience of their buildings. Their insight is often invaluable, and we see collaboration as essential to good management.

What Our Clients Say

We recognise that trust is earned over time and reinforced through experience. We also know we are not perfect, and there will always be situations where things could have been handled better. What matters to us is accountability, learning and continuous improvement.

Much of our growth has come through referrals and recommendations from existing clients, and we are proud of the long standing relationships we have built with leaseholders, directors and resident management companies across London.

Today, Prime has a strong independent reputation supported by thousands of client reviews, with feedback often highlighting communication, responsiveness and the accessibility of our team.

To read more about our clients’ experiences, visit our Trustpilot page:
Prime Property Management Trustpilot Reviews

Areas Covered

Our head office is in Bromley with an additional office in Hertfordshire we have an established presence across London and Greater London, with continued expansion into the East of England.

Operating from two offices, we provide a genuinely local and responsive service wherever our clients are based, supported by growing teams and expanding operational capacity.

Looking Ahead

The property management industry is evolving rapidly, driven by regulatory change, increased expectations around transparency, and a growing emphasis on building safety and accountability.

We see these changes not as challenges to avoid, but as opportunities to improve standards across the sector.

At Prime, our focus remains on investing in people, strengthening specialist expertise, and improving systems that make communication and management clearer for everyone involved. As we continue to grow, our ambition is straightforward: to deliver professional, transparent and proactive property management while ensuring leaseholders and directors feel informed, supported and genuinely involved in the management of their buildings. More than a decade after the company was founded, the goal remains unchanged, to give leaseholders greater control, better communication, and a managing agent that treats their homes with the care they deserve.