Temphis

We believe that informed and supported leaseholders are happier leaseholders. While it’s impossible to keep everyone happy all the time, our consistent delivery of excellent service speaks for itself. Even when challenges arise, our team responds quickly, openly, and effectively, ensuring that properties are managed with care, diligence, and professionalism.

Our Approach

1. Communication

Clear, proactive communication is at the heart of everything we do. At Temphis, clients are never left guessing about their properties. From routine updates to critical alerts, our team ensures that every stakeholder is informed and empowered. Transparency is not a buzzword for us—it’s a practice, ensuring you know exactly what’s happening at every stage.

2. Proactive Management

Our approach is hands-on and detail-oriented. Regular inspections go far beyond box-ticking exercises—they are thorough evaluations that identify potential issues early. By tackling challenges before they escalate, we save our clients time, money, and stress while maintaining the long-term value of their properties.

3. Trusted Contractors

We partner exclusively with vetted, reliable contractors who consistently deliver high-quality work. This ensures that maintenance and repairs are completed properly the first time, giving our clients peace of mind. With Temphis, every project is handled professionally and efficiently.

4. Emergency Support

When urgent issues arise, our emergency protocols ensure rapid and effective responses. Small problems are prevented from escalating, protecting both the property and the wellbeing of residents. Outside office hours, calls to our main number divert to our out-of-hours team, so urgent issues are always picked up.

5. Service Charge Transparency

We maintain full transparency in the management of service charges. Every pound is accounted for, giving our clients complete confidence in the fairness and value of our services. Our goal is to build trust and ensure that financial management is just as exemplary as operational management.

Note: Temphis may not always be the cheapest option, but we are uncompromising in our commitment to value and quality. The long-term benefits of our proactive approach often outweigh any short-term savings offered by cheaper providers, preventing costly issues and ensuring properties are properly managed from the outset.

Meet Our Team

The Team
At Temphis, our strength lies in the expertise, dedication and professionalism of our team.

Leadership
Joshua Prince MRICS – Founder and CEO
Sharon Smith – Partner (North Wales)

Property Management
Andrew Davey – Senior Property Manager (South East)
Omar Masto – Property Manager (South East)

Accounts
Shelby Rautenbach – Accounts

Onboarding, Legal and Complaints
Ayesha Shabudin – Onboarding and Legal

Customer Service and New Business
Paul Potgieter – Customer Service and New Business

Client Testimonials & References

We are proud that our clients consistently acknowledge our professionalism, transparency, and commitment to excellence:

RTM Directors, South London development
"We have been working with Temphis since January 2025, and we have been extremely pleased with the level of service and professionalism they have brought to our property management. Josh and the team have been excellent to work with. They are responsive and proactive in addressing issues and ensuring smooth day-to-day operation.
In addition to their operational support, Temphis has worked closely with the RTM Directors to manage the service charge budget effectively and transparently. Their collaborative approach has allowed us to make informed decisions and maintain financial control with clarity and confidence.
Importantly, Temphis has also been a valuable bridge between us and the freeholder. Before taking over as our management agent, communication with the freeholder was limited and often ineffective. The previous management company did little to facilitate dialogue or resolve concerns, which caused ongoing frustration among the leaseholders. Since Temphis came on board, that situation has improved significantly.
Temphis has consistently demonstrated reliability, transparency, and an understanding of RTM companies' needs. Their efforts have made a real difference in how our buildings are managed. We are happy to recommend Temphis Ltd to any RTM company and would not hesitate to endorse them for future management contracts."

Leaseholder
“Thank you so much for resolving my service charge query so quickly. I really appreciate the clarity, and the way Temphis always explains things in a straightforward manner. It gives me confidence that my building is being managed properly.”

Leaseholder & RMC Lead
“Temphis have been very proactive in addressing repairs at our building and have consistently communicated clearly with leaseholders. Their responsiveness and professional approach makes a real difference compared to our past experience.”

Freeholder
“Happy to recommend Temphis. They have been proactive, transparent and diligent in their management approach.”

Share of Freeholder
“Temphis have my full confidence and I am happy to recommend them.”

Temphis operates a formal four-stage complaints procedure in line with RICS requirements, with every complaint acknowledged within three working days. If a complaint cannot be resolved internally, it can be referred to The Property Ombudsman. Full details are at temphis.com/complaints.

Our Commitment

At Temphis, we don’t just manage buildings—we build long-term, positive relationships with our clients. Our commitment is to provide clarity, confidence, and peace of mind at every step.

We understand the challenges of property management and the importance of professional representation. Our goal is to deliver exceptional service that exceeds expectations, backed by a proven track record of reliability, transparency, and responsiveness.

Conclusion

Temphis is more than a property management company. We are a trusted partner dedicated to maintaining and enhancing the value of our clients’ assets. Through proactive management, clear communication, trusted contractors, and transparent processes, we deliver a Gold Standard service that stands out in the industry.

For more information about our services, team, and client experiences, please visit our website: www.temphis.com