VeraHold LTD

A clearer starting point for service-charge questions

VeraHold provides independent, document-based financial reviews for leaseholders, Right to Manage (RTM) companies, Resident Management Companies (RMCs) and resident groups. We turn service-charge demands, budgets, accounts, major-works papers, invoices and correspondence into a structured explanation of what changed, what the records support and what still requires an answer.

The information often exists, but sits across different documents, years and parties. A demand may arrive without a useful comparison to the previous period. A balancing charge may not reconcile with the budget. A volunteer director may need to understand reserve movements, contractor costs and fees in their spare time.

VeraHold brings the evidence into one financial picture. We trace figures across documents, compare periods, identify gaps and inconsistencies, and translate the findings into plain English. The result is not a generic summary: it is a practical report showing the specific figures, records and questions that matter.

Service Charge Reviews start at £49. A Major Works Review is £199; Legal Escalation Preparation starts from £249, and RTM Readiness & Formation Support from £399, depending on block size. Block-wide and specialist matters are scoped and priced before work begins. The aim is a proportionate first step before committing to expensive professional advice or a formal dispute.

What a review can uncover

In recent reviews we have identified:

• a £179,000 payment recorded against a different fund from the one for which it appeared to have been designated;

• a major-works specification priced approximately £45,000 above the available standard-cost comparison;

• professional fees equivalent to roughly 9% of a major-works programme; and

• three separate projects in one year, each exposing individual leaseholders to costs above £250 and raising questions about how the Section 20 consultation requirements had been approached.

These anonymised examples show the value of tracing one figure through the underlying records. They are not automatic findings of wrongdoing or legal unreasonableness: each item must be tested against the documents, the lease, the work undertaken and any explanation provided.

Who we help

Leaseholders use VeraHold to understand annual increases, balancing charges, unfamiliar cost categories, reserve-fund contributions and major-works demands. Instead of raising a broad complaint, they can ask focused questions tied to a figure, period or missing document.

RTM and RMC directors use VeraHold to strengthen financial oversight. A block-level review can compare budgets with actual expenditure, track reserve funds, summarise supplier concentration, identify recurring variances and produce clearer information for board meetings or resident communication.

Resident associations and organised groups can bring several concerns into one building-level review. Consolidating the evidence reduces duplicated effort and helps residents work from a shared set of facts rather than separate interpretations of the paperwork.

Our current focus is residential leasehold in England and Wales. Reviews are delivered digitally, enabling us to support clients across both countries.

Services built around the problem

Service Charge Review — a review of up to two consecutive periods for an individual leaseholder, covering accounts, budgets, demands, supporting invoices and unexplained movements.

Major Works Review — a structured examination of consultation papers, estimates, quotations, cost breakdowns, professional fees and demands connected with substantial works.

Block Financial Review — a tailored review for RTM companies, RMC boards and resident groups, including multi-year analysis, budget-to-actual reporting, reserve-fund tracking and supplier expenditure.

Specialist Case Review — a tailored review for complex, historic or document-heavy situations, including multi-year issues, several connected demands or matters requiring a customised scope.

Legal Escalation Preparation — an organised chronology and evidence pack for a solicitor, tribunal application or other adviser, with the relevant financial movements and documentary gaps clearly identified. VeraHold prepares the file; it does not give legal advice.

RTM Readiness & Formation Support — readiness and practical formation support for leaseholder groups considering Right to Manage, including document planning and an initial review of the building's financial position. Specialist advice should be obtained where required.

How a review works

Clients select a service or describe the case, and we confirm whether the documents fit a standard scope. For tailored matters, deliverables and the fixed fee are agreed in advance.

The client uploads the records already available: typically demands, budgets, accounts, expenditure schedules, invoices, reserve-fund statements, consultation notices, quotations, contracts and relevant correspondence. We organise the timeline, trace the main figures and test whether the supporting records align with the amounts and explanations provided.

Incomplete paperwork does not make the exercise pointless. Identifying exactly which schedule, invoice, specification or explanation is missing can be one of the most useful outcomes, and gives the client a clear basis for requesting it.

A report designed to be used

Every completed review identifies the documents examined and the periods compared. It then sets out the important financial movements, evidence available, unresolved inconsistencies, missing information and questions worth raising. Where specialist legal, surveying or accounting input is needed, the report says so directly.

Clients do not need accounting, legal or property-management expertise to follow the analysis. Important client-facing findings are human-reviewed before issue. Technology helps organise the records, extract figures and trace patterns efficiently; people remain responsible for context, uncertainty and the final explanation.

A complete invoice, contract or calculation may resolve a concern. Equally, a missing schedule, contradictory total or unexplained transfer should not disappear inside hundreds of pages. VeraHold separates those outcomes clearly.

What clients say

For more complex disputes, VeraHold can also help organise the evidence, identify missing information and turn a large or fragmented case file into a clearer basis for challenge or professional escalation.

“I’ve been working with Verahold, and Josh in particular, for a few weeks. They’ve been extremely helpful in gathering the information needed from the management company to address issues that leaseholders often face, especially lack of transparency and overcharging.

They’ve been quick, flexible, and knowledgeable, and even though the process is ongoing, their guidance has already shifted my thinking. I now feel more confident about challenging unclear charges and preventing future overbilling.”

— VeraHold client, ongoing evidence and legal-preparation matter

Independent, evidence-led and constructive

VeraHold does not begin by assuming that a charge is wrong or that a managing agent has acted improperly. We begin with a more useful question: what do the documents show?

Good agents coordinate contractors, insurance, repairs, compliance, safety, budgets and communication across many stakeholders. Our work is not designed to turn ordinary cost movements into disputes or replace responsible property management. It makes the financial record easier to understand and test.

A precise question is easier to answer than a general accusation. An organised chronology reduces the risk of parties relying on different versions of events. Where records are complete and a cost is properly explained, an objective review should make that visible. Where a genuine gap exists, it helps everyone focus on the issue that needs resolving.

We welcome engagement with managing agents, solicitors, surveyors, accountants and sector bodies that value clear communication and well-supported reporting. VeraHold complements their expertise by giving them a cleaner factual starting point.

Building the financial-intelligence layer for residential property

VeraHold is a technology-led company with a practical purpose. We are developing an underlying residential-property financial-intelligence platform, not a collection of disconnected services. Each review helps refine how building records can be structured across years, how material changes can be detected and how unresolved questions can be tracked.

The longer-term platform can support recurring building monitoring, relevant anonymised cost benchmarking and clearer portfolio-level analytics. That would allow a leaseholder to understand one demand, an RTM or RMC board to monitor a whole building, and a responsible managing agent to demonstrate the quality of its reporting from the same evidence framework.

The people behind VeraHold

Francesco Rassu, Co-Founder and CEO, leads VeraHold's strategy, research and analytical approach. An LSE Economic History graduate, his background includes research into institutions, regulation, investment and market structures. He co-founded VeraHold to apply disciplined, evidence-based analysis to service-charge scrutiny and residential building finances.

Joshua Poh, Co-Founder and COO, leads operations, financial planning, and customer and sector relationships. An LSE Accounting and Finance graduate and former leader of the Founders Club at the LSE Entrepreneurs Society, he focuses on turning complex, multi-party situations into a process that remains clear, practical and constructive.

Start with the documents you already have

VeraHold's ambition is to become a trusted financial-intelligence layer for residential buildings: useful to a leaseholder questioning one demand today and increasingly valuable to directors, resident groups and transparent property professionals seeking a clearer view over time.

If a service-charge, major-works or block-finance question is buried in the paperwork, send us the documents and tell us what you need to understand. We will identify the most proportionate review, confirm the scope and price, and explain what the evidence does — and does not — establish.

Visit https://verahold.co.uk or email support@verahold.co.uk

VeraHold provides document-based financial review and general information. We are not a law firm, managing agent, surveyor or statutory auditor, and we do not provide legal advice. Where regulated or specialist advice is required, clients should consult an appropriately qualified professional.