Adiuvo

We are one of the only call handling services in the industry run by qualified property professionals, including IRPM-qualified property managers, working alongside customer service experts, so calls are handled by people who understand property management, not a generic call centre. Our specialist maintenance desk coordinates works with contractors from your approved supplier list or, where you authorise it, deploys vetted engineers through our sister company Renovo when your first-choice contractor can't attend. Every call, action and outcome is logged in real time so your team starts each day fully up to speed.

We provide full out of hours, daytime overflow and 24/7 call handling across block management, lettings, social housing, build-to-rent, commercial management, and developer snagging and aftercare, throughout the UK and Ireland. Clients build their own package as a standalone service or combined with our out of hours cover for true round-the-clock support.

 Stats:

In 2025, Adiuvo handled over 411,000 calls and now covers more than 1,000,000 properties, having dealt with over 1,072,500 emergencies to date.

Tech:

Our AI product suite is built on nearly two decades of this hands-on emergency data: Adi, our white-label AI maintenance assistant, resolves resident queries and triages issues around the clock, while Eve, our intelligent document assistant, extracts data from leases, financial reports and maintenance logs so your team finds answers in seconds. 

Awards:

ACE Award winner and Service Provider of the Year 2024, 2025 and 2026 and PMAS Professional Services Provider of the Year for consecutive years.