Knowledge Bank: Beyond the Behaviour - Understanding the Why
During our online Knowledge Bank sessions, you will have the opportunity to listen, interact and ask questions, helping you better understand the market and the issues that matter most to you.
People are fallible, and we all make different decisions and act in different ways. So what is “normal”, and how should we behave? Do we ever really know what someone else is going through, and would it change how we respond?
In this raw, open and honest session, Joey Kolirin, Mental Health Public Speaker & Coach, draws on personal experience to explore the why behind behaviour rather than simply judging the behaviour itself. Life isn’t black and white, and this talk will help you see more of the grey.
Why this matters for property managers and leasehold professionals
Leasehold management puts you on the front line of other people’s stress, from service charge disputes and major works to building safety concerns and urgent repairs. The same pressures sit with you and your colleagues, too.
This session will help you to:
Respond rather than react to challenging behaviour, knowing what you see is rarely the whole story
Build stronger relationships with residents, directors, contractors and colleagues through greater empathy
Recognise the signs of stress, in others and in yourself
Foster a more understanding team culture where people feel able to be honest about the pressures they face
Whether you manage a portfolio, support a team or lead one, you’ll leave with a fresh perspective that makes your working days a little easier.
To join us for this free session please register your place here.
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