Amthal launches AURA on-demand security response service

When an incident requires a physical response, AURA identifies the nearest available responder and coordinates their attendance. Customers can track the responder’s progress and view estimated arrival times through the Amthal app, giving them visibility of the call-out while it is underway. 

“With police attendance at alarm activations less frequent and businesses continuing to face significant crime risks, connecting customers with an available, vetted security responder is central to this partnership service,” said James Wilson, Head of Customer Growth UK at AURA. “By bringing together response coordination, live tracking and digital reporting, AURA provides a clear process from the initial request through to attendance at the premises. This will help Amthal’s customers understand how a call-out has been handled and gives them a record of the response to support compliance.” 

The service is designed for a range of environments, including commercial and retail premises, construction sites, residential properties and vacant buildings. It provides an option for businesses that need to manage security outside normal working hours, particularly when the main keyholder is unavailable.

Requests can be made directly through the Amthal app or triggered by an alarm activation received by an alarm receiving centre. Responders can investigate incidents and carry out external checks, with access to the premises available through authorised, secure keyholding arrangements where required. 

Following attendance, customers receive a digital report containing a time-stamped record, GPS data, photographs and relevant incident details. This provides an account of what happened, when the responder attended and the findings from their visit, supporting incident reviews and compliance records.

Jamie Allam, CEO of Amthal Group Companies, added: “AURA gives our customers instant access and total protection when on-site attendance is needed. It helps businesses managing multiple locations, vacant properties or sites outside normal working hours arrange a physical response when an incident occurs. It complements our existing monitoring systems, bringing security technology and on-site mobile response together as part of our wider offering.” 

Managed by Amthal and powered by AURA’s technology and responder network, the service integrates with existing alarm receiving centres, monitoring systems and the Amthal app, without requiring additional monitoring centre personnel.