askporter partners with Checkatrade giving landlords end-to-end repairs management in industry-first collaboration

The partnership is also designed to improve maintenance response times, simplify contractor sourcing and enhance the tenant experience.

askporter helps landlords, housing providers and facilities management teams automate tenant communication, repairs and maintenance processes. Its technology uses AI agents to triage repair requests, coordinate maintenance, answer tenant queries and streamline property management operations. 

Under the new process, tenants report maintenance issues through the askporter digital assistant and will self-solve if possible. If not and the problem is escalated, landlords and property managers receive up to five quotes from the 50,000 vetted tradespeople on Checkatrade’s platform. Where required, additional quotes can be requested.

Once a tradesperson accepts the job specification, they can propose pricing adjustments if necessary, while landlords retain full control over whether to approve the revised pricing or repost the work.

Tradespeople and tenants can then coordinate appointments directly through the platform, with works signed off digitally and payments processed securely via Checkatrade Pay. The result is a more efficient maintenance journey for landlords and tenants alike, delivered through a single platform with significantly less day-to-day administration for property teams. 

As part of the launch, landlords using askporter will be able to access the Checkatrade integration as a value-added feature within their existing service, without additional bolt-on fees during the first year. 

Till Eichenauer, CEO of askporter, said: “Repairs and maintenance remain one of the biggest headaches for landlords and property managers. 

“As experts in AI-driven task automation, we’re constantly looking at how technology can remove friction from day-to-day property operations. This industry-first collaboration brings issue reporting, contractor sourcing, appointment booking, payments and digital sign-off into one platform, creating a smoother experience for both landlords and residents.

“The result is a more seamless, hands-off approach with fewer phone calls, fewer delays and a maintenance process that runs itself so landlords can focus on growing their portfolio and not managing their inbox.”

Hamza Anjarwalla, Product & Commercial Owner at Checkatrade, said: “Finding reliable tradespeople is a major challenge, particularly when landlords and property managers are operating across multiple regions.

“By integrating Checkatrade’s network of vetted tradespeople into askporter’s platform, property teams will get faster access to trusted local contractors, making the coordination of repairs quick and simple.” 

Watch Hamza explain the new partnership.