Calling All Property Managers

Our goals are to provide as good an out of hours service to residents as they receive during office hours. Furthermore we have recently implemented a range of outsourced daytime telephone services (Adiuvo Live) for the Property Management Sector via our unique and bespoke software system.

NOTB Where did the name Adiuvo come from?

CS It’s from the Latin meaning to help or assist.

NOTB How has the Adiuvo business developed over the years?

CS From, the outset, the current Directors have fielded all the calls and provided an out of hours service to our clients,
implementing a fully fledged service centre with 100 virtual lines, state of the art Siemens equipment, and trained, experienced staff. Recently we have created an outsourced telephone services for the property management sector. We are now responsible for over 50,000 units.

NOTB What gives Adiuvo the competitive advantage?

CS Unlike other call services we only used trained and experienced property professionals.
 
NOTB Can you explain a little more about how Adiuvo solves a problem for Property Managers?

CS Our staff know the right questions to ask, the advice to give and can ascertain whether situations are in fact an emergency and where responsibility lies. This has allowed us to save companies and their resident’s considerable sums of money.

NOTB What are the key factors in providing your service successfully to Property Management Companies?

CS It all comes down to 1) we have done the job ourselves and 2) staff; finding those with the right experience and adding our own extensive in house training.

NOTB How important is communication for Property Management Companies and how does Adiuvo meet that need?

CS It’s not important it is imperative. Our new bespoke software allows our clients (and should they wish their residents) to log in and view, live, any action on their properties. We also provide full, concise and immediate eporting as a matter of course.

NOTB As an innovator in the Property Management industry what other aspects of Property Management would you like to see improved?

CS Actually looking at it another way I would like to see better information/press of the job Managing Agents do – most people have no idea what level of expertise is involved and that aff ects their communication and expectations in dealing with agents.

NOTB How has/will the recession affect the property management industry?

CS Although there is some degree of recession proofing within the industry in that, in the main, services are still going to be required what will become most important is value for money for all services received whether it’s from the agent themselves or their contractors.

NOTB What factors are important for a leaseholder when choosing a property management company?

CS To ensure they use Adiuvo for their out of hours service.

NOTB How does Adiuvo improve relations with leaseholders?

CS No matter when residents call they receive the same expertise and professionalism as they already get during core hours instead of answer machines, generic call centres or contractors itching to chalk up another call out.

NOTB Are there any aspects to your business specifically aimed at leaseholders?

CS Stay tuned, our next product provides direct lettings management for individual landlords at a savings of up to 80% on current prices.
 
NOTB What do you do to unwind when you’re away from the world of PM?

CS I have just discovered the gym (too late some would say) and am season ticket holder at Fulham.