Digital Transformation for Managing Agents

Today, technology is the major driving force when creating a competitive advantage. Ultimately, your decision to invest in PropTech and other tech will impact in a major way, not only on the level of success, but also on the survival of your business.

In property management, there are three key areas where technology can give you valuable competitive advantages:

• First, we have communication. People expect digital services from their managing agent, from any device, at any time. The property manager needs to be in constant communication with residents, contractors and on-site staff. The traditional phone and email combination is cumbersome, frequently ineffective and leads to unsatisfactory levels of service.

• Secondly, property managers need to streamline their operations by having effective workflows, digital invoice processing, effective contractor management and health and safety consolidation.

• Lastly, the chosen technology must be open to integration. The ability to plug into your existing and future systems is key. Property managers would do well to embrace the ‘Internet of Things’ – embrace all PropTech in fact, explore the options and be open to new ideas.