© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
As part of its ongoing strategy to increase focus on service delivery and efficiency, Deacon - one of the UK’s leading specialists in insurance for blocks of flats - has given its Claims Department a complete overhaul.
Under the guidance of Claims Manager, Matt Wyatt, the inhouse Claims Department has implemented a major recruitment drive, recently taking on a team of new handlers.
Combined with the introduction of new operational and administrative initiatives, the Claims team is able to ensure that post is dealt with quickly and effi ciently within three working days, and that new claims are
responded to within just one working day or less, beating the industry standard.
Matt Wyatt comments: “We are constantly striving to maintain and improve upon the excellent reputation that Deacon has earned over the past 20 years that it has been operating in the insurance sector. As a result, we carry out regular quality audits, customer satisfaction surveys and intensive training courses for
our staff , in a continuous bid to maintain our client base and keep ahead of our competitors.”