Mainstay and Williams develop recruitment strategy to find top talent

Managing agent, Mainstay, is on a mission to continue its rapid growth over the next five years. The executive team have placed customer service firmly at the heart of Mainstay’s strategy and know that to be successful, they need to hire people who support the strategy and have the right skills and values. In an effort to reduce the risk of costly recruitment errors, Mainstay has engaged with Midlands-based firm, Williams. Williams have worked with Mainstay to develop a bespoke, efficient recruitment process that allow the management team to identify and assess the key behaviours they are looking for. Adam Laidler, Director at Williams is clear, “an ineffective recruitment process usually leads to ineffective hiring decisions. A simple question and answer interview won’t help you find ‘A Players’.”The process has already proved a great success in Mainstay’s recruitment process.

“The people experts gave us the tools we needed to get under the skin of people we were interviewing. Some of their techniques were innovative and we were initially sceptical but, having gone through the process several times, the value is clear and now we wouldn’t recruit any other way,” said Paul Crook, Mainstay’s Managing Director.