© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
Cotswold Property Management Services Limited has received the national customer service quality standard, Putting The Customer First.
The organisation, which provides property management services to both commercial and residential clients, is the only Property Management Company in the U.K., to have achieved the standard awarded by accreditation body, Customer First UK.
The Standard ensures those being assessed are putting customers at the heart of everything they do, through looking at 3 areas of work, Customer Relationships; Market Awareness; and People.
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Elizabeth McDougall, Managing Director, says: “We wanted to achieve a quality standard which challenged us and moved us forward rather than just being a rubber stamp.
“As Putting the Customer First is all about an organisation’s focus on its customers, the standard was in line with our aspirations. The framework for achieving the standard was very useful and allowed us to make practical changes as a result.”
Customer First UK Chief Executive, Frea 0’Brien, says: “Looking after customers is becoming increasingly important in business, making Putting The Customer First a `must-have’ quality standard and we are delighted that it has benefited Cotswold Property Management Services Limited.