Managing Agent launches new money back guarantee

“You might expect to get your money back if you just bought a new TV that did not work, or milk that was off, now you can expect this from Ringley”, says Mary-Anne Bowring, Managing Director of the Ringley Group. The Ringley Group manages nearly 10,000 properties throughout London and the South East and provide “on-line software for blocks who want to self manage” as well as a national “Service Charge Administration service” to smaller blocks. Ringley say that the guarantee is a response to the ever increasing demands on managing agents, from compliance with complex legislation to accounting rules and health and safety guidelines in addition to daily ad hoc maintenance requests and enquiries from flat owners, who may not be familiar with leasehold concepts.

Whilst the property management industry has generally suffered from low margins, demanding customers and increasing legislation Ringley have been focusing on their “journey to become a 5 star service company and align with the best within the service sector”. “Property just happens to be the commodity we deal with”, continues Mary-Anne Bowring, ...service is the industry we are in and  there is no point kidding yourself that you are giving great service unless you are prepared to put your money where your mouth is.”