© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
Estate agents delivering poor levels of customer service will be forced out of business by 2020 as a result of the growing number of quality, online based agencies emerging in today’s market.
That’s according to Henry Sherwood, MD of The Buying Agents, who says high street estate agencies can no longer afford to charge high fees and deliver poor customer service.
Sherwood said: “We are seeing an emerging trend in the growing number of sellers who opt for an online agent as a result of their own buying experience with high street agents. Many feel they could do better themselves at a fraction of the cost by only paying for the services they actually require. As a result, agencies not meeting client expectations when they are looking to buy will quickly become a dying breed over the next five years.”