The Property Institute appoints Baroness Hayter as Chair

Appointed to the House of Lords in 2010, Baroness Hayter has held senior roles as Shadow Deputy Leader of the Lords, and Shadow Minister for Brexit and for Consumers. She has considerable chairing experience – having served as both Chair of the Labour Party and its National Executive Committee, of the Lords International Agreements Committee and of the Legal Services Consumer Panel. Baroness Hayter has held senior positions in consumer affairs, including chairing the Property Standards Board, the Property Agents Code of Conduct Working Group and the government’s advisory group on Client Money Protection.

Commenting on her appointment, Baroness Hayter said: 

“Getting residential property management right is key both for residents and landlords, but also for the professionals entrusted with managing this complex but vital service.  The Property Institute is in a strong position, supporting agents and thus consumers alike.  All such agents should be professional, trained and qualified to a high standard.  This is the objective I share with the TPI.”

Outgoing Chair, Felix Keen said: 

“It has been an honour to be a part of The Property Institute, at a time when the management of people’s homes is undergoing seismic change and reform. I am passionate about improving standards and customer experience and am proud of our work to drive forward greater professionalism and transparency.

“Baroness Hayter joins TPI at a pivotal moment and brings a wealth of experience both in the property sector and in championing the interests of consumers, the perfect fit for the future direction of our industry. I look forward with excitement to working with Baroness Hayter and the TPI Board Members, to ensure we continue to serve and support our members and steer our profession to meet the challenges ahead.”

TPI Chief Executive, Andrew Bulmer said:

“I am delighted to welcome Baroness Hayter as Chair of the Board at TPI. Her chairing experience and her knowledge of legal and consumer affairs will both be great assets in our work to ensure that millions of leaseholders and residents are protected by competent, ethical and professional property management practitioners.

“This is exactly the right appointment at exactly the right time as The Property Institute supports our industry to grow and change for the better. I would also like to warmly thank Felix for his valuable contributions during his tenure as interim TPI Chair and I am delighted he will remain on the Board.”