Where Is Your Residents' Heating Money Going?

Metering and billing companies collect substantial sums from residents on behalf of communal heating schemes. But how much oversight do property managers really have over those funds? From pooled accounts and unexplained withdrawals to confusing bills and delayed payments, some industry practices deserve far greater scrutiny.

Imagine discovering that thousands of pounds collected from residents for communal heating have been sitting in a third-party company's bank account for months. The money has been collected, but the property management company has little visibility over where it is held, when it will be transferred or whether it is protected.