Christopher Wade

For an industry responsible for handling billions of pounds of client funds, building safety, ever-increasing regulation and serving millions of residents, property management remains surprisingly underserved by technology.

For years, leaseholders in England and Wales have shouldered rising costs and bureaucratic complexity under a system that often leaves them feeling powerless. Poor communication, unclear charges, and inconsistent standards from managing agents have dominated headlines, and rightly so.

In an industry built on trust, transparency, and accountability, the last thing any leaseholder or resident management company (RMC) should fear is being held hostage by their own managing agent. And yet, in 2025, here we are.