Nick Regnier

Nick doesn’t run a typical on-site staffing outfit – and he’s not a typical operator. Born with profound hearing loss, he learned early to observe closely, communicate intentionally and lead with empathy. That mindset shapes award-winning Cledor, the company he founded to deliver hybrid on-site teams – concierge, security and estate staff – who are as attuned to resident experience as they are to safety and compliance.

A long-time Aikido instructor and accomplished Karate practitioner, Nick brings the dojo’s discipline to front-of-house service: etiquette, calm under pressure, precise decision-making. The result is site teams that are personable and proactive, yet rigorously trained, capable of delighting residents on ordinary days and responding decisively when it counts.

Nick is known for his “1%” mantra: prepare people for the rare, high-impact events most operators overlook. So if the 1% happens, buildings stay safe and communities stay calm. Through Cledor’s training academy and SIA-licensed hybrid staffing, he helps managing agents, freeholders and resident-led RMCs and RTMs raise the bar on service, resilience and building safety.

A regular contributor on resident engagement, on-site leadership and crisis readiness, Nick writes to champion the unsung professionals who keep developments running –and thriving.