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Nick Regnier

Nick Regnier

Cledor | Director

Biography

Nick doesn’t run a typical on-site staffing outfit – and he’s not a typical operator. Born with profound hearing loss, he learned early to observe closely, communicate intentionally and lead with empathy. That mindset shapes award-winning Cledor, the company he founded to deliver hybrid on-site teams – concierge, security and estate staff – who are as attuned to resident experience as they are to safety and compliance.

A long-time Aikido instructor and accomplished Karate practitioner, Nick brings the dojo’s discipline to front-of-house service: etiquette, calm under pressure, precise decision-making. The result is site teams that are personable and proactive, yet rigorously trained, capable of delighting residents on ordinary days and responding decisively when it counts.

Nick is known for his “1%” mantra: prepare people for the rare, high-impact events most operators overlook. So if the 1% happens, buildings stay safe and communities stay calm. Through Cledor’s training academy and SIA-licensed hybrid staffing, he helps managing agents, freeholders and resident-led RMCs and RTMs raise the bar on service, resilience and building safety.

A regular contributor on resident engagement, on-site leadership and crisis readiness, Nick writes to champion the unsung professionals who keep developments running –and thriving.

Are Concierge services up to standard?

When was the last time you had experience from a Concierge service? Was it in a hotel, a residential block of flats or at work? How often have you been greeted in the polite manner of an opening and welcoming question, such as ‘How may I help you?’ In my opinion, such welcomes do not happen often enough. Also, I often experience Concierge service that is way below my expectations – for example, Concierge not standing up when greeting anyone at the Reception desk, Concierge not offering assistance in carry

Conflict management for property managers

Before conceiving Cledor, I earned my customer service stripes in hotel management and ‘white glove’ restaurants in Paris and London. The customer was king! Nothing was too much trouble and by and large they left the building content and relaxed. Often in the background was organised chaos, but the customer saw none of that. We appeared to be in total control when quite often that simply wasn’t the case! Having worked with property managers for the last 15 years, I have become to appreciate how stressful

COVID-19: How we’ve risen to the challenge

In mid March, the World Health Organisation announced the COVID-19 outbreak as a pandemic.  We wrote a blog at the beginning of March detailing how we were dealing with the virus then, but since then the virus has spread rapidly across the globe. As a result, most countries put in place unprecedented and highly restrictive measures to help contain the virus’s further spread. However, during this difficult period, there are front line workers – referred to as ‘key’ or ‘essential’ workers – who are expected
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