Ark Workplace Risk has today launched its Organisational Competency Toolkit – the first resource of its kind in the built environment sector – designed to help property owners, managers and duty-holders embed, evidence, and sustain competence across their organisations.
The Toolkit is a direct outcome of Ark’s Competence in the Built Environment event, held on 24th July at RSA House, London, which brought together hundreds of senior professionals to debate the future of competence under the Building Safety Act. The event featured a keynote from Dame Judith Hackitt, alongside panel contributions from leaders at The Property Institute (TPI), Association of Residential Managing Agents (ARL), The Building Safety Alliance, and Miller Insurance.
Delegates at the event voiced a consistent concern: while legislation and guidance have made competence a central obligation, the industry lacked a practical, structured resource to help organisations operationalise it. Ark’s new Toolkit directly addresses that gap.
Raising the bar on organisational competence
The Competency Toolkit equips organisations with:
A five-stage maturity model to benchmark current competence levels and plan improvements
Role-based SKEB registers (Skills, Knowledge, Experience, Behaviour) to define and track capability
Gap analysis, succession planning and third-party supply chain assessments
A 10-point “Golden Thread of Competence” framework linking roles, Safety Case Reports, Resident Engagement Strategies and digital evidence management (via QUOODA®)
A full suite of diagnostic templates to evidence competence to regulators, insurers, and residents
Competence as culture, not a tick-box
David Hills FRICS, FIIRSM, MIFireE, MSFPE, RSP – Ark’s Director of Regulatory, Technical & Technology – said:
“The Building Safety Act has made it clear that competence cannot be treated as a tick-box exercise. Organisations now need structured, demonstrable systems that link individual capability to organisational governance. This Toolkit provides exactly that – a practical framework to help the industry prove competence, not just claim it.”
The industry’s only toolkit of its kind
By combining strategic models, hands-on templates and integration with digital golden thread systems, Ark’s Competency Toolkit stands as the only comprehensive resource in the sector. It reflects Ark’s position as a founding member of the Building Safety Alliance and its reputation as the UK’s trusted partner for compliance, safety and competence.
The Toolkit is now available to download from Ark’s website here. Ark will also be exhibiting at the Leasehold Birmingham event on 17th September. Visit their stand to pick up your printed copy.
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