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Its inquiry will now include residential property management services for properties where local authorities and housing associations are the freeholders, as well as those with private sector freeholders.
The changes result from views received by the CMA after a public request for opinions on the scope of the study. Similarities in the concerns expressed by respondents in relation to the provision of property management services to former local authority properties persuaded the CMA to widen its investigation.
Rachel Merelie, Senior Responsible Officer for the study, said: “Service charges for the maintenance of a building can be substantial and we want to make sure that leaseholders are getting a fair deal.
“We are concerned that management agents and freeholders may not be incentivised to keep maintenance costs down and that leaseholders may not receive value for money.
“We will look at whether there is sufficient competition in the market generally as well as taking a close look at specific areas which have been brought to our attention, including services provided to retirement properties.”