Leaks, alarms & boiler breakdowns most common issues facing tenants and property managers
The latest insight from Adiuvo, the UK’s leading provider of 24/7, out of hours support for property managers, has revealed that the volume of issues faced by property managers is on the rise, with leaks, alarms, and access problems remaining the most common tenant complaints on an annual basis. However, it’s issues with communal boilers that are driving much of the increase, with reports of breakdowns almost doubling over the past year.
Adiuvo provides round-the-clock support for property managers, residents, and contractors, helping to remedy over 60,000 reported issues every year, with the vast majority of these issues taking place out of regular working hours.
The firm’s internal data shows the scale of challenges faced by the industry today, with London, the South East, and the North West ranking as the regions with the highest number of tenant problems, and London alone accounting for more than a third of all national reports (34.6%).
Leaks dominate the list of tenant complaints, accounting for 17.6% of all reported issues on an annual basis. Problems with alarm systems are the second most common, making up 10% of reports, followed by access issues (7.2%), lift failures (6.3%), communal doors (5.7%), electrical systems (5.6%), and drains (4.6%).
Whilst leaks, alarms, and access remain the most frequently reported problems, Adiuvo has also identified which issues are growing in prominence the fastest.
Communal boiler breakdowns saw the sharpest increase over the past year, rising by 95.9%.
Messaging-related issues also grew significantly, climbing by 42.1%, whilst mains water supply problems were up 22.4%.
Colin Stokes, Founder and MD of Adiuvo, commented:
“With the rise of convenience-first services, from on-demand television to online banking, tenants now expect the same level of speed and reliability when it comes to their homes. Issues such as leaks or alarms can be just as disruptive at 3am as they are at 3pm, and that’s why having trusted 24/7 support in place is essential.
The scale of problems being reported is growing year on year, and each case requires investigation, coordination, and resolution. Our own workload reflects this increase, with more than 60,000 issues handled annually.
Quick, professional responses are not only about fixing the immediate issue but also about protecting the reputation of property managers and maintaining tenant trust. Our data shows exactly what managers are up against, and with our round-the-clock service, we know first-hand how vital reliable support has become.”
Data tables and sources
*Property management 2024 tenant issue ticket data sourced internally from Adiuvo
*Issues recorded over the 12 months spanning Jan-Dec 2024 and compared to the previous year to find the largest annual increase.
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