House manager

At the majority of our sites a House Manager will be on duty from 9am to 5pm Monday to Friday, to ensure that all services and facilities run smoothly and to help you with any queries you might have regarding the development. The House Manager is a reassuring presence should anything go wrong; but there are limitations on the amount of individual help they can provide for example, they will not run errands for residents, provide physical assistance such as lifting or administer medication.

Emergency call system

All our developments have an emergency call system in place, providing round the clock security and peace of mind. Should something happen or an emergency arise, you only need to pull the nearest cord or press the button on your pendant, phone or watchstrap to be put through instantly to either the House Manager (during office hours) or Cirrus Careline, where a highly-trained operator will deal with the emergency in hand.

Residents' lounge

Most developments will have a communal lounge for the benefit of residents. The lounge provides a good focus for social activity and is used by residents for evening entertainment and social gatherings such as the weekly coffee morning.

Communal laundry

The laundry contains washing machines and dryers for the free use of residents.

Guest room

Guest rooms usually have twin beds and en suite bathroom, this means that residents can invite family and friends to stay at very reasonable rates.

Lift

All lifts are regularly maintained and are linked through to Cirrus Careline in case of emergencies.

Maintained gardens

Gardens are maintained on a regular basis by approved contractors.

Car park

All developments have car parking spaces which are usually run on a daily first-come, first-served basis.

Social activities

Many residents form social committees to organise activities and entertainment for the benefit of other residents. Typical activities include theatre outings, guest speakers and entertainers, bridge afternoons, coffee mornings.

Some developments may also include a hairdressing salon, restaurant or swimming pool.

Your Estates Manager - Regular visits

Every development has its own Estates Manager who will visit on a regular basis. Your Estates Manager works with the House Manager to ensure the efficient maintenance and running of the development, and is responsible for the preparation and presentation of the accounts.

John Mills is Policy Officer for the Association of Retirement Housing Managers

www.arhm.org

Tel: 020 7463 0660

E-mail: enquiries@arhm.org

Keith Edgar, Managing Director of Peverel Management Service, was elected on to the Executive Committee for ARHM last year. Keith, who’s position with PMSL sees him overseeing the management of over 1000 retirement developments nationwide, has more than a decade’s worth of experience with the Peverel group.

www.peverelmanageent.co.uk

Tel: 0121 550 5680

Fax: 0121 550 0385