Authors

I am a Chartered Surveyor with over 30 years experience in leasehold and mixed use property management. I am the former owner of Alexander Faulkner Partnership which managed 26,000 units across the Country predominantly for RMC clients. I am a Director and part owner of Charlecote Estates providing traditional general practice surveying and valuation services. 

Nick doesn’t run a typical on-site staffing outfit – and he’s not a typical operator. Born with profound hearing loss, he learned early to observe closely, communicate intentionally and lead with empathy. That mindset shapes award-winning Cledor, the company he founded to deliver hybrid on-site teams – concierge, security and estate staff – who are as attuned to resident experience as they are to safety and compliance.

A long-time Aikido instructor and accomplished Karate practitioner, Nick brings the dojo’s discipline to front-of-house service: etiquette, calm under pressure, precise decision-making. The result is site teams that are personable and proactive, yet rigorously trained, capable of delighting residents on ordinary days and responding decisively when it counts.

Nick is known for his “1%” mantra: prepare people for the rare, high-impact events most operators overlook. So if the 1% happens, buildings stay safe and communities stay calm. Through Cledor’s training academy and SIA-licensed hybrid staffing, he helps managing agents, freeholders and resident-led RMCs and RTMs raise the bar on service, resilience and building safety.

A regular contributor on resident engagement, on-site leadership and crisis readiness, Nick writes to champion the unsung professionals who keep developments running –and thriving.

Nicole Hinds is Head of Sales at Master Group, a maintenance solutions provider supporting homeowners, landlords, managing agents, and investors across London and the Home Counties. With experience as a private landlord and a background in property management and investment, Nicole combines practical insight with a passion for smarter, more connected property solutions.

Peter Gray is a founding Director of Protech Property Solutions, bringing over 40 years of experience in the property services sector. Having helped guide the company from its origins as a specialist cleaning provider to a multi-disciplined maintenance and fire door compliance business, Peter combines deep industry knowledge with a strong commercial focus.

His role encompasses client relations, strategic planning, financial oversight, and compliance, ensuring the business consistently delivers high-quality, tailored solutions to property management professionals across London and the Home Counties. Under his leadership, Protech has earned multiple industry accolades, including Contractor of the Year.

Passionate about the sector, Peter is committed to maintaining the highest standards of service, safety, and value, while fostering long-term client partnerships built on trust and reliability.

Ray Armand is the co-founder of Qube Accountants, a specialist chartered accountancy practice dedicated exclusively to service charge accounts for residential managing agents.

Having trained with PwC & Delotte and qualified as a Chartered Accountant (ICAEW), Ray spent years seeing the pressures faced by managing agents: growing compliance requirements, increasing leaseholder expectations, and never enough hours in the day. In 2022, Ray and fellow Chartered Accountant, CJ, founded Qube Accountants with a simple mission: to make service charge accounting less painful and help managing agents focus on what they do best—managing property and serving their clients.

Today, Qube works alongside managing agents across the UK, providing independent reviews of service charge accounts while helping teams improve bookkeeping processes, reduce year-end stress, and navigate compliance with confidence.

Rayanne is also co-host of the Qube Talk podcast, where she and CJ share practical guidance, industry insights, and lessons learned from working with managing agents every day. Through the podcast, articles, training resources, and free guides, they aim to make specialist service charge knowledge more accessible to the people who need it most.

You can find the Qube Talk podcast on Spotify and access free training resources, guides, and articles at www.qubeaccountants.co.uk.

Ricky Coleman is a solicitor and the founder of Peppercorn Law, a specialist firm advising on all aspects of leasehold law. With a career dedicated to helping leaseholders navigate the complexities of property ownership, Ricky has built a strong reputation for his practical, client-focused approach and deep technical expertise in this niche area of law. 

Peppercorn Law advises on the full spectrum of leasehold reform matters, including lease extensions, collective enfranchisement and Right to Manage cases. Ricky himself also regularly appears in the County Court and First-tier Tribunal as an advocate for his clients, handing leasehold disputes including Tribunal appointed manager cases. He also volunteers at a leaseholder drop-in service in Brighton, assisting with all manner of property disputes relating to flats. 

Ricky regularly writes in relation to developments in leasehold reform and property law, contributing to discussions on topics such as the abolition of marriage value, ground rent issues, and the future of commonhold.

With over 20 years in the leisure management, Rob has provided consultancy to many of the UK’s leading developers, architects, and property management firms. Recognised as an expert in residential leisure facilities, he has been with motive8 for over a decade, having held multiple roles across the business before joining the Board of Directors in 2020. At motive8, Rob now oversees central operations, facility management services, business development along with supporting consultants on client projects.