© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
The Property Redress Scheme (PRS) has issued further guidance on unfair fees being charged by letting agents to consumers.
A report issued by the PRS last month revealed that of the complaints about agent members raised with the scheme, the most common grievance involved unfair or excessive fees being charged to the consumer.
In England and Wales, letting agents are able to charge prospective and existing tenants for services and administration in addition to any rent or deposit paid. Such practices are illegal in Scotland where tenant fees have been outlawed since 1984.
The PRS is one of three consumer redress schemes authorised by the Government whose role it is to provide fair and reasonable resolutions to complaints between members of the public and property agents and professionals. It has issued two guides – one for agents and their landlords and another for agents and their tenants.
Sean Hooker, Head of Redress for the PRS, said: “We felt that the subject of agent fees needed to be looked at in an objective and reasoned way and that agents should be provided with guidance on what they can and can’t charge. Tenants and landlords also need help understanding what they can complain about and which practices are legitimate and legal.”
The guides are available at www.theprs.co.uk/Resource/ConsumerResource/10