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A new online customer journey has been launched by AXA Partners to manage home emergency claims.  ‘Home Manager’ has been developed in response to customer feedback, at a time when digitalisation has never been more important. As a result of significant investment in the build of new customer-facing digital assets, it allows customers to digitally track their claim, giving them increased peace of mind and full transparency throughout the claim journey.  Research by AXA Partners1 shows that, whilst custome

23 March 2020; the day the UK government took the unprecedented step of locking down the country. Millions of UK residents were ordered to stay home, schools were closed, and those of us that are able to do so were required to work from home. My daily commute disappeared over night – one day it was a 45 minute train journey, the next a trip of about thirty paces, down the stairs and into my home office. It’s a date that many of us will remember forever, and if you are anything like me, when the announceme

The Covid-19 pandemic has changed our lives almost overnight. Many of us have been working from home for weeks, relying on technology to maintain contact with colleagues and keep businesses ticking over as much as possible. But what about those who cannot work from home? That includes not only frontline medical staff, but everyone from binmen to supermarket shelf-stackers. The pandemic has forced us to take notice of the ‘invisible’ workers we now realise we can’t do without. And in the property industry,

Like all UK industries, property is impacted by COVID-19 and the effect of the lockdown on the way it works. But despite this ‘new normal’, we cannot ignore our sector’s other key issues. The use of building technology is changing the way we live. In the last decade we have seen a revolution in technology; in particular the way in which data influences our daily lives. It is increasingly being used by stakeholders across the property sector to inform decision-making and digitise both information flow and

Whilst I have amazing memories of life as a central London property manager, there were times when I needed to freeze time or clone myself. Talking to property managers daily in organising cleaning or maintenance work for them, I know that PMs are busier than ever, even though they have assistant property managers and on-site staff to delegate to.   One really important and contractual task often overlooked or postponed is the site inspection. The management agreement may state that you need to visit m

Pennycuick Collins are pleased to announce that Mark Mansell has joined the residential service charge team as a Senior Property Manager. Pennycuick Collins has continued to grow within the Property Sector and we have recently been appointed as managing agents on a significant number of new properties. Due to this this growth, we have added another talented property manager to our team. Mark joins as a Senior Proper Manager and will manage a number of new developments that have recently appointed Pennycui

Ok so we all use software in our personal and work lives but are you maximising the benefits and the return on investment you get from the software you are utilising in the Block Management industry? I believe most people would agree that good software is designed to make the day to day life of those that use it easier and generally enable them to be more efficient and ultimately more productive and that great software is designed to provide a solution that addresses the pain points of the user in the spe

MRI Software has announced its collaboration with Viewber to provide sales agents, lettings agents and property managers with direct access to a national network of professionals that can be booked for a range of last-mile residential property services as and when they are required. Viewber’s intuitive online platform unlocks access to thousands of vetted ‘Viewbers’ across every UK postcode, with these individuals able to provide viewings, open houses, inspections, reports, 160 tours, meet and greets, hou

The impact of COVID-19 on property has been immediate and widespread – hitting everyone involved in the residential market. Indeed, whether you are a resident in a block or if you’re managing the property, you are seeing a whole new world in terms of how your communities operate.  The crisis has created major disruption, and managers are under greater-than-ever pressure to take the lead and communicate on how the crisis is impacting living conditions. For example, property managers will be expected to pro

Build to Rent is maturing into an established and proven sector that is now delivering on its promise of premium quality homes and services. Careers and roles are crystallising into clear pathways. IRPM works closely with the leading players in the sector, who confirmed the time is now right for a new entry level course to benefit on-site, leasing, FM and back-office teams, new entrants, and aspiring building managers. The IRPM Level 2 Foundation in Build to Rent is an introductory ONLINE course, with a r

As the UK enters a new phase of national COVID-19 response and explores ways in which the country can come out of lockdown safely, it is evident that this exit is going to be a slow and considered process. Depending on any spike in infection brought about by an easing of lockdown measures, people in the UK can expect a transitional period of un-locking and re-locking, where the Government tries to lift quarantine rules without inducing a subsequent wave of coronavirus infection. While the epidemiological

Mediation, a meeting or meetings, joint and private between people in dispute chaired by a mediator to assist in reaching a joint resolution, manufactured and agreed by the participants. The trite saying that Mediation is a key form of Alternative Dispute Resolution is ever so relevant in these concerning times.  It appears that the court lists will be further stretched and cases will take even longer to be heard.  Mediation is and remains a quicker, more cost-effective approach to resolving disputes an