Landlords in Wales most exposed to reputation damage and regulatory scrutiny due to unresponsive management

This is followed closely by the North West, where 61.2% of landlords report having no out-of-hours provision, and the North East at 61.0%. 

London, despite its high rental demand and density, also sees over 60% of landlords operating without comprehensive support during evenings, weekends, or bank holidays. 

At the other end of the scale, landlords in Scotland are the most likely to have some level of out-of-hours support, with only 45.3% reporting no cover. Northern Ireland follows at 47.1%, while the East of England comes in at 50.5%. 

The data paints a clear picture of geographic disparities when it comes to landlord preparedness for unexpected issues or emergencies occurring outside of working hours. Adiuvo, which supports agents, landlords and tenants across the UK with round-the-clock property management solutions, warns that the lack of cover can lead to increased risk, slower response times, and a negative tenant experience. 

See what proportion of landlords have got OOH cover in your region, here 

Colin Stokes, Founder and MD of Adiuvo, commented: 

“Any landlord knows that property issues don’t stick to office hours. A boiler failure on a freezing night or an overnight water leak isn’t just inconvenient, it can escalate into a full-blown emergency before morning. Yet far too many landlords are still gambling with no safety net in place when these crises strike. 

The consequences of lacking out-of-hours cover aren’t just about discomfort, they can be catastrophic. A slow response can mean thousands in additional damage, legal liability, and in worst-case scenarios, serious risks to tenant health and safety. In an age of social media and online reviews, one mishandled emergency can permanently damage a landlord’s reputation, or even lead to regulatory scrutiny. 

What’s alarming is how easily these disasters can be prevented. Out-of-hours support is neither complicated nor prohibitively expensive. It’s a simple, proactive step that can mean the difference between a contained issue and a crisis spiralling out of control. In today’s rental market, where expectations are higher than ever, doing nothing is no longer an option.”

Survey results

• *Survey of 1,164 UK landlords commissioned by Adiuvo, carried out via consumer research platform Find Out Now (14th September 2025).

• *Out of hours calls account for those coming on week days between 5pm and 9am, on weekends, and on bank holidays.

• Full data tables can be viewed online, here.