Proactive property management can save 50% on maintenance callout costs

According to internal maintenance call-out data from Adiuvo*, across London, the South East and other major UK regions such as the West Midlands, the average cost of an OOH general maintenance callout is up to 51% higher than its in-hours equivalent. The typical daytime rate for general works such as plumbing or electrical repairs is £175. The same issue out of hours rises to £255 for the first hour, with additional hours charged at £195. That represents a 37% increase on the base rate. 

The cost difference is even starker in regional locations, especially those that are most remote. In the likes of Wales, Cornwall, and Cumbria, the cost of an OOH general maintenance callout is £330 compared to £195 during daytime hours. 

This equates to a 51.4% increase. In the same zone, callouts for commercial gas services rise from £325 to £450, while fire alarm callouts see a 16.7% increase. 

Pumps, one of the most common emergency issues in multi-unit buildings, also show a notable cost difference. In London and the South East, the daytime rate is £300, rising to £400 out of hours. These figures make clear that while emergencies cannot always be avoided, the financial impact can be considerable. 

The case for prevention and preparation

This data reinforces the value of proactive property maintenance. By identifying and addressing potential issues early, property managers can reduce the likelihood of costly after-hours emergencies. Planned maintenance, system testing and timely repairs are critical in avoiding the kinds of situations that escalate out of hours. 

However, when the worst does happen, the ability to respond quickly and cost-effectively can make a significant difference. Without a structured OOH solution in place, property managers may be left scrambling to find available contractors at short notice, and will often be faced with even higher OOH rates. 

24/7 support that delivers real value

Adiuvo’s own 24/7 response service is designed to manage this risk. By maintaining a nationwide network of pre-approved contractors and experienced property professionals, Adiuvo ensures rapid, cost-controlled attendance when it matters most. Rather than overpaying or losing valuable time coordinating a late-night emergency, clients can rely on a dedicated team to triage, instruct and oversee the right resolution, first time.

Colin Stokes, Founder and MD of Adiuvo, commented: 

"Out-of-hours emergencies are unfortunately part of property management, but the key is to minimise their frequency and impact.  

Our figures show just how much more expensive a late-night callout can be compared to a daytime one. That is why proactive maintenance and round-the-clock support are not just operational safeguards, they are essential tools for cost control and service delivery." 

Data tables

• *All data sourced internally from Adiuvo

• Full data tables can be viewed online, here