Featured Articles

Get the answers to your questions and stay up to date about apartment building management with our featured articles and NOTB guides, on topics such as service charges, right to manage, buying your freehold, major works, building insurance and other issues about blocks of flats.

Second top learning award for PM Legal Services employee

A member of the award-winning PM Legal Services team has landed a prestigious YMCA Training award – for the second year running. Kirsten Etheridge, an office administrator at PM Legal Services - a division of hlw Keeble Hawson - has been singled out for The Progression Award for the improvements she is making both in her training and in her busy legal role. Keen to develop a legal career, Kirsten initially worked in a part time role with hlw Keeble Hawson. Her performance was so impressive that she was so

New offices under construction for MMS

Millstream Management Services (MMS), the leading provider of retirement housing management services in the UK, has signed the build contract for the construction of its brand new office premises in Ringwood. The construction will be carried out by local specialist contractor Jade Aden Services Ltd, and is now officially under way with a view to completing the move by January 2019. The firm’s new offices will be built on Forest Gate Business Park in Ringwood, and will provide 19,500 sq ft of modern and we

Beware the black hole: effective recovery of service charges

Service charges are essential to effectively manage any block of flats. However management companies and landlords who are contractually required to provide these services can only do if leaseholders stick to their contractual obligation and pay the charges as laid out in the lease.   Recovering your service charges requires having the right legal processes and procedures in place and following the steps below.   Restrictions on recovery are either contractual (based on the lease) or statutory. Sometimes

Don’t overlook insurance - it’s important

It would be fair to say that taking over the freehold of a property is no easy task.  It requires a great deal of planning, with many legal and technical issues to address along the way.  And once formed, there are many responsibilities that the new freehold company takes on. One that’s often overlooked, but so incredibly important, is insurance.   A quick whistle-stop tour through the types of cover you need reveals there’s plenty to think about.  Let’s start with the insurance for the building itself. I

REM appoints George Hankinson as Head of Residential

Real Estate Management (UK) Limited (REM) has appointed George Hankinson as Head of Residential. George will oversee the residential assets across REM’s portfolio. This will include Shard Place, the new residential building currently under construction next to The Shard. George joins from Criterion Capital where he was the Head of AST Residential, responsible for approximately 1,400 rental apartments. He has almost 20 years’ experience in the London real-estate market, including 10 years as Managing Direc

Albany Surveyors expands with the appointment of new Director

Albany Surveyors expands with the appointment of Neal Highfield MRICS as a new Director. Co-founders Phil Stylianou and Desmond O’Mahoney said: "We are delighted to welcome such an experienced and well respected surveyor to Albany’’. Established in 2016, Albany, provides high quality Block Management Surveying services and specialise in Contract Administration,  Licences for Alterations and Capital Expenditure Plans for their Property Management clients. Neal brings over 20 years of experience of build

Leasehold 2018 - Think Tank - Leaseholder Engagement Notes

Leasehold 2018 was a great success and we wanted to share some of the information and feedback from Dr. Nigel Glen’s Think Tank session on ‘how we can address leaseholder apathy’ with the leaseholders who were not able to attend the conference but would find this information useful.   Think Tank Session: How can we address leaseholder apathy?  Moderator: Dr. Nigel Glen, CEO, ARMA Topics Covered: • Government direction (Hackitt review; Commonhold; Residents Association) is for more leaseholder participati

Q&A - Roof Repairs

QUESTION We are a small shared-freehold company, registered with Companies House as a residential community. There are four leaseholders, each of which has a share of the freehold. We don't use an outside management company but are running it ourselves. When one of the flats was sold in 2010, the buyer's solicitor told his client that he would not need to pay any roof repair bills. This was based on a poorly worded clause in a Draft Lease made in 1987, later adopted without being revised and re-typed. The

New Area Manager for retirement housing management firm

Ringwood-based Millstream Management Services (MMS), the leading provider of retirement housing management services in the UK, has appointed Stavros Markantonis as its new Area Manager for London East. Stavros will be responsible for MMS’ team of Lodge Managers across its new London East region, managing retirement properties for a mixture of large and small developers, Housing Associations, Right to Manage (RTM) companies, Residents Management companies (RMC's) and investors. Stavros is a member of the I

South East Property Expo 2018

Bringing together buyers, sellers, developers, investors and landlords with trusted suppliers and advisors, the South East Property Expo aims to provide help and assistance to those with an interest in all things property. Whether you are looking to buy your first home, a buy-to-let investor or a property developer, you are sure to find something for you.   Keynote speaker for 2018 is engineer and sustainability expert, Dick Strawbridge MBE. He joins celebrity interior designer Pippa Jameson and others ye

Five factors to consider before combining service charge & ground rent arrears

When acting for an RMC or Right to Manage Company, managing agents will often be told by the freeholder to allow them to deal with the service charge arrears. The benefits of such an approach are clear from the ground rent owner’s perspective, but is it in the best interests of the management company, the leaseholders and the block?  With ground rent recovery increasingly in the spotlight, both managing agents and freeholders must take care to ensure recovery procedures are legal, in line with the terms o

Residential Service Charge Checklist Prior to Issue

When you have a leaseholder who doesn’t pay the obvious thing to do would be to send them a legal letter (letter before action) with the demand and request payment.  However, it is important that you make sure you have complied with the requirements of the Lease in relation to service charge accountability and your statutory obligations as this could be a bar to you being able to issue proceedings for recovery of the debt. Summary of Leaseholder's Rights and Obligations Section 153 of the Commonhold and L

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