Authors

Nick doesn’t run a typical on-site staffing outfit – and he’s not a typical operator. Born with profound hearing loss, he learned early to observe closely, communicate intentionally and lead with empathy. That mindset shapes award-winning Cledor, the company he founded to deliver hybrid on-site teams – concierge, security and estate staff – who are as attuned to resident experience as they are to safety and compliance.

A long-time Aikido instructor and accomplished Karate practitioner, Nick brings the dojo’s discipline to front-of-house service: etiquette, calm under pressure, precise decision-making. The result is site teams that are personable and proactive, yet rigorously trained, capable of delighting residents on ordinary days and responding decisively when it counts.

Nick is known for his “1%” mantra: prepare people for the rare, high-impact events most operators overlook. So if the 1% happens, buildings stay safe and communities stay calm. Through Cledor’s training academy and SIA-licensed hybrid staffing, he helps managing agents, freeholders and resident-led RMCs and RTMs raise the bar on service, resilience and building safety.

A regular contributor on resident engagement, on-site leadership and crisis readiness, Nick writes to champion the unsung professionals who keep developments running –and thriving.

Nicole Hinds is Head of Sales at Master Group, a maintenance solutions provider supporting homeowners, landlords, managing agents, and investors across London and the Home Counties. With experience as a private landlord and a background in property management and investment, Nicole combines practical insight with a passion for smarter, more connected property solutions.

Ricky Coleman is a solicitor and the founder of Peppercorn Law, a specialist firm advising on all aspects of leasehold law. With a career dedicated to helping leaseholders navigate the complexities of property ownership, Ricky has built a strong reputation for his practical, client-focused approach and deep technical expertise in this niche area of law. 

Peppercorn Law advises on the full spectrum of leasehold reform matters, including lease extensions, collective enfranchisement and Right to Manage cases. Ricky himself also regularly appears in the County Court and First-tier Tribunal as an advocate for his clients, handing leasehold disputes including Tribunal appointed manager cases. He also volunteers at a leaseholder drop-in service in Brighton, assisting with all manner of property disputes relating to flats. 

Ricky regularly writes in relation to developments in leasehold reform and property law, contributing to discussions on topics such as the abolition of marriage value, ground rent issues, and the future of commonhold.

With over 20 years in the leisure management, Rob has provided consultancy to many of the UK’s leading developers, architects, and property management firms. Recognised as an expert in residential leisure facilities, he has been with motive8 for over a decade, having held multiple roles across the business before joining the Board of Directors in 2020. At motive8, Rob now oversees central operations, facility management services, business development along with supporting consultants on client projects.

Robert Poole is Director of Block Management at Glide, part of LRG, where he leads the delivery of block and estate management services. With over 20 years’ experience in the property sector, he has worked across everything from listed buildings to large modern developments.

He holds an MSc in Property Management & Investment and is a Member of The Property Institute (MTPI). Robert regularly contributes insight on compliance, technology, and how regulation is shaping the future of block management.