Featured Articles

Get the answers to your questions and stay up to date about apartment building management with our featured articles and NOTB guides, on topics such as service charges, right to manage, buying your freehold, major works, building insurance and other issues about blocks of flats.

Littlehampton Block Reaches New Heights in Insulation

[extra:quotes:boxoutcopy=1] The West Sussex Flats Insulation Project In 2008 a Partnership of 6 adjoining Local Authorities formed the West Sussex Partnership, and won a bid for 3 years of funding from the Regional Housing Board to help fund any excess payments required for Warm Front grant applicants. When the Warm Front Grant maximum was increased at the start of 2009, demand for ‘top-up’ funding was greatly reduced and the Government Office for the South East (GOSE) permitted the West Sussex Partne

Goldsborough Estates wins medal

Retirement housing specialist Goldsborough Estates received three silver medals in the annual awards presented by the Association of Retirement Housing Managers. The awards are presented to retirement housing providers performing the best in customer satisfaction surveys. Goldsborough Estates received silver in all three ARHM award categories – ‘Participation in management and decision making’, ‘Satisfaction with the overall service provided’ and ‘The service charge represents good value for money’. The

Industry welcomes guide to fire safety in blocks of flats

A 191 page guide to fire safety in blocks of flats has been published by the Local Government Group. The document also includes relevant case studies that focus on some of the common issues found in blocks of flats with suggested fire safety solutions. FPRA Chairman Bob Smytherman, who was also a member of the reference group that produced the guide, said: “The previous advice covered most types of property, but it was never sufficient for common parts of blocks of flats and some landlords and residenti

Construction - A Dangerous Industry to Work In

Construction has the highest number of fatalities for the year (50, with a rate of 2.4 deaths per 1,000 workers). The life of a construction worker can be extremely hazardous – with fatalities involving electrocution, being hit by falling objects and being trapped underneath vehicles according to statistics compiled by the Health and Safety Executive and analysed by No win no fee lawyers Claims Direct. In the services sector there were 47 fatal injuries (0.2 deaths per 1,000 workers).

12 RMG Property Managers Gain IRPM Qualification

12 Property Managers at the Residential Management Group have passed the final examination to become full members of the IRPM. This represents 10% of the total number of all examinees, and means the candidates can now utilise the designatory letters MIRPM. Special mention goes to Charlotte Howlings who completed both Parts 1 and 2 of the examination within a few months of each other. In addition, Alex Mawson-Murphy achieved 88% which was the highest mark of the 12 RMG employees.

The RTM Claim has landed now what?

Upon receipt of a Right To Manage claim notice, a landlord party will need to give consideration to legal, commercial and tactical issues, which will include the following: Whether or not to admit the claim; Its obligations and position in respect of contracts; Issues with regard to contractor notices; The general approach to take in dealing with the RTM Company; The treatment of service charges; and Costs. Counter-Notice Any party given a claim notice by a RTM company may give a counter-notice.

The challenge of the digital switchover 

Property managers are increasingly coming under pressure from residents to upgrade their current TV systems, particularly given the recent advances in TV technology and the digital switchover (DSO). This was the case at Haddenhurst Court, a 2 storey block of 37 private retirement apartments in Berkshire, managed by a national retirement property company. In the past, residents watched TV through an analogue communal TV aerial. However, many have found the range of TV options quite limited. Addressing th

How to choose a good managing agent 

Auditioning for a replacement managing agent can feel like a time-consuming gamble, and it’s not a process you want to keep repeating. With numerous managing agents to choose from, how do you differentiate between the many hopefuls and make sure you find the one who is exactly right? The standard procedure is to find companies which are members of the Association of Residential Managing Agents (ARMA) or the Royal Institution of Chartered Surveyors (RICS), invite a selection of firms to tender, listen to

Landlord loses £640k by making invalid service charge demands for major works

[extra:quotes:boxoutcopy=1] Recovery of residential service charges is a minefield, particularly for unwary landlords who do not demand or give details of sums due by way of service charge within time limits set by the Landlord and Tenant Act 1985. Section 20B of the 1985 Act provides that a landlord has 18 months from incurring a service charge expense to demand or notify the leaseholders of payment. Otherwise, a landlord will be prevented from recovering any sums incurred outside the time limit. There

Managing the Handover

The beauty parade is over; you’ve picked up a substantial new block with a winning combination of service, excellence and value for money. And this is where the fun can start: extracting the documentation from the previous managing agent. When you take over a new block, you will want to secure as much personal, financial and property documentation as possible from your predecessors. As a bare minimum, you should ask the managing agent for the previous six years’ documentation relating to service charge

Legal costs protection

There has been a steady growth of actions within the Leasehold Valuation Tribunals since the Commonhold and Leasehold Reform Act of 2002. With the requirements to send section 153 and section 158 notices with any demands or administrative fees to leaseholders explaining their statutory rights and obligations the law has created a system of leaseholder led regulation. In the event that leaseholders believe their service charges are unreasonable they can challenge them through the Tribunal system. Whilst no

Impact for flats unclear as satellite TV declared “a human right”

In a case brought against the Swedish Government, the European Court of Human Rights has ruled that preventing people from using a satellite dish is a breach of human rights such as the right to freedom of expression and the right to practice religion. Many blocks of flats in the UK have clauses in their leases which prevent the installation of satellite dishes by individual leaseholders, and consequently communal tv systems are often provided. Bob Smytherman, Chairman of the FPRA, said: “...this decision

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