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Over the last 6 months of reported cases, the Ombudsman Services: Property has investigated 9 cases of complaint against managing agents. In reaching its final decision, the Ombudsman required the managing agent to apologise (in three cases), to pay compensation of between £50-100 (in three cases), to take remedial action (in eight cases) and to take no further action (in one case). The complaints presented included: failure to provide a service charge certificate with the accounts, failure to upkeep the

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[extra:quotes:boxoutcopy=1] Ponds can be attractive features for any garden or open space. However, if they are not managed properly they can become polluted, overgrown and attract pests. To prevent this it is important to carefully consider ongoing management and maintenance plans. Good water quality is key to the healthy life of a pond and must be kept clean to provide suitable habitat for animals and plants. Water can be cleaned naturally, through planting special water plants to filter impurities

In a case brought against the Swedish Government, the European Court of Human Rights has ruled that preventing people from using a satellite dish is a breach of human rights such as the right to freedom of expression and the right to practice religion. Many blocks of flats in the UK have clauses in their leases which prevent the installation of satellite dishes by individual leaseholders, and consequently communal tv systems are often provided. Bob Smytherman, Chairman of the FPRA, said: “...this decision

Upon receipt of a Right To Manage claim notice, a landlord party will need to give consideration to legal, commercial and tactical issues, which will include the following: Whether or not to admit the claim; Its obligations and position in respect of contracts; Issues with regard to contractor notices; The general approach to take in dealing with the RTM Company; The treatment of service charges; and Costs. Counter-Notice Any party given a claim notice by a RTM company may give a counter-notice.

Property Manager Tony Martin, from Caxtons, one of the largest independent property practices in the South East, and his colleague, Gemma Weighill, took part in the recent British Heart Foundation’s London to Brighton cycle ride. They raised in excess of £300 and said they were following in the footsteps of former Chairman, James Pilcher, a keen fundraiser. Sadly, James died of cancer last November.

There has been a steady growth of actions within the Leasehold Valuation Tribunals since the Commonhold and Leasehold Reform Act of 2002. With the requirements to send section 153 and section 158 notices with any demands or administrative fees to leaseholders explaining their statutory rights and obligations the law has created a system of leaseholder led regulation. In the event that leaseholders believe their service charges are unreasonable they can challenge them through the Tribunal system. Whilst no

The role of the managing agent is central to the management of a Residents Management Company (RMC) or Right To Manage (RTM) block. Often the role of director is taken by an unpaid volunteer with little or no prior knowledge of company law, their duties, responsibilities and potential personal liabilities. The board of directors will expect the agent to carry out its wishes and it is therefore imperative that the agent fully understands the relationship and also the company’s constitution. Every company

The beauty parade is over; you’ve picked up a substantial new block with a winning combination of service, excellence and value for money. And this is where the fun can start: extracting the documentation from the previous managing agent. When you take over a new block, you will want to secure as much personal, financial and property documentation as possible from your predecessors. As a bare minimum, you should ask the managing agent for the previous six years’ documentation relating to service charge

Retirement housing specialist Goldsborough Estates received three silver medals in the annual awards presented by the Association of Retirement Housing Managers. The awards are presented to retirement housing providers performing the best in customer satisfaction surveys. Goldsborough Estates received silver in all three ARHM award categories – ‘Participation in management and decision making’, ‘Satisfaction with the overall service provided’ and ‘The service charge represents good value for money’. The

Last year The Federation of Private Residents’ Association (FPRA) responded to the Law Reform Consultation expressing concerns over a variety of areas of leasehold law requiring urgent reform to protect private sector leaseholders in a largely unregulated property management industry. In a letter signed by Law Commissioner, Professor Elizabeth Cooke she confirmed discussions with Government had indicated that other projects were considered to be of more pressing concern at present than the protection of

ARMA, the trade body for managing agents, has stepped up its search to replace David Hewett as Chief Executive. Peter Dening, Chairman of ARMA has stated that the association is “...at a crossroads ...”. Specialist recruitment agency, Saxton Bampfylde has been retained for the search. Hewett’s successor will be reporting to the Council of ARMA, and tasked with recommending and implementing policy amongst other key responsibilities. Salary and the number of candidates who have so far applied have not been